PUEBLO, CO – AT&T has announced that it will be closing its call center in Pueblo this summer as part of a broader strategy to streamline its operations. The company confirmed that the call center will remain open until June, after which the facility will cease operations.
In a statement provided by the company, AT&T explained that the decision to close the Pueblo location was made to “adapt to changing business needs” and “better serve customers.” The company further emphasized that this move is part of a larger effort to optimize its operations across the country.
“We made the difficult decision to close our Pueblo call center operation as part of a broader effort to streamline operations, adapt to changing business needs, and better serve customers,” the statement reads. “We recognize and value the role this center has played in the community and in the lives of our employees and their families. This decision was not made lightly, and we are committed to supporting our employees through the transition.”
The closure of the Pueblo center is expected to impact a number of employees in the region. As AT&T seeks to navigate the closure, the company has assured its staff that it will provide support throughout the transition process, though details on what this support will entail have not been specified. This may include options such as relocation assistance, retraining, or job placement services.
The call center’s closure comes as part of ongoing shifts in the telecommunications industry, where many companies are reassessing their operations in response to technological advancements and changing consumer demands. While AT&T has not disclosed specific numbers regarding the workforce affected by the closure, the decision could have notable consequences for the local community, which has long relied on the center as a significant source of employment.
Local officials and residents have expressed concern about the impact of the closure on the Pueblo economy, though many are hopeful that the transition will be handled in a way that minimizes the economic disruption. With the call center’s closure scheduled for June, attention now turns to how AT&T will implement its transition plan and what support will be available for those facing job displacement.
AT&T has stated that it will continue to prioritize customer service through its other operations, ensuring that customers will experience minimal disruption in service as a result of the closure. The company’s broader restructuring efforts reflect a shift toward more streamlined, technology-driven models, aiming to meet the demands of modern consumers in an increasingly digital world.
As the closure date approaches, many are watching closely to see how AT&T’s decision will unfold and how it will affect the people of Pueblo.
